The business behind the hello.

Documents, tools and software for people who run hospitality businesses. Built by a hotelier, for hoteliers — twenty five years in Starwood and Marriott International, from Rio to Paris to Lisboa.

Our platforms

  • Hello Sustainability

    Energy, water, waste and procurement — recorded once, reported in Portuguese and English. In pilot now; pilot properties welcome.

    Learn more → 

  • Hello Playbook

    Every process, on every floor, in every language — on your team's phones, even offline. In build, shaping it with two or three properties.

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Three ways we help

  • Platforms

    Hosted software, priced per property. Hello Sustainability records and reports your environmental performance in one place, in Portuguese and English. In build now, and pilot properties are welcome.

    See the platforms 

  • Toolkits

    Job descriptions, competency maps, costing sheets. The documents that run the day-to-day, written so you still recognise the work a year later. Around 101 roles, bilingual, on sale now.

    See the toolkits 

  • Numbers, worked

    Your breakfast costs about €4.10 a guest and earns some of your best reviews. Cut it and the saving usually costs you more than it saves. We show the maths, with the assumptions on the table.

    Read the notes